EPG Solutions - Your Trusted Utility Contractor

Last Updated: April 2, 2025

EPG Solutions, LLC (“EPG Solutions,” “we,” “us,” or “our”), located at 10940 Parallel Parkway Loop, Suite K-141, Kansas City, KS 66109, owns and operates the website https://epgsolutions.services (the “Site”).

1. Acceptance of Terms
By accessing or using the Site, requesting any benchmark reports, licensing any software tools (including GridCert RC or System Operator Desk Tool), or submitting any contact forms, you agree to be legally bound by these Terms of Service and Privacy Policy. If you do not agree, you must immediately cease all use of the Site.

2. Our Services
EPG Solutions provides benchmark intelligence reports, compliance software tools, operational support products, and related informational content designed for electric utilities.

3. Intellectual Property
All content, reports, software, tools, logos, graphics, text, and materials on the Site or delivered to you are the exclusive property of EPG Solutions or its licensors and are protected by United States copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use purchased reports or licensed software solely for your internal utility operations. You may not copy, reproduce, modify, distribute, sell, or create derivative works without our prior written consent.

4. No Professional Advice – Critical Utility Disclaimer
All benchmark intelligence reports, software tools (including GridCert RC and System Operator Desk Tool), descriptions, blog posts, and any other content on the Site are provided for general informational and illustrative purposes only.

THEY DO NOT CONSTITUTE ENGINEERING ADVICE, LEGAL ADVICE, REGULATORY ADVICE, FINANCIAL ADVICE, OR COMPLIANCE ADVICE OF ANY KIND.

Electric utilities operate in a highly regulated environment. You are solely responsible for your own NERC Reliability Standards compliance (including but not limited to CIP, PRC, FAC, MOD, and all other applicable standards), FERC regulations, state public utility commission requirements, and all other federal, state, and local laws.

EPG Solutions reports and tools are NOT a substitute for independent engineering analysis, legal review, or consultation with qualified professionals. Any reliance on information or tools from this Site is entirely at your own risk. EPG Solutions will not be responsible for any regulatory violations, fines, penalties, operational issues, or other losses resulting from your use of our reports or software.

5. Disclaimers
The Site, all reports, software, and content are provided “AS IS” and “AS AVAILABLE” without any warranties of any kind, express or implied, including but not limited to accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site or any report will meet your specific utility’s needs or that any software will be error-free or uninterrupted.

6. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, EPG SOLUTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, REGULATORY FINES, GRID DOWNTIME, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THE SITE, ANY REPORT, OR ANY SOFTWARE TOOL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability to you for any claim shall not exceed ONE HUNDRED UNITED STATES DOLLARS ($100.00).

7. Privacy Policy
We respect your privacy. This section explains how we collect, use, and protect your information.

Information We Collect
• Contact and business information you voluntarily submit (name, job title, utility/company name, email, phone number)
• Automatically collected technical data (IP address, browser type, pages visited, device information) via cookies and Google reCAPTCHA

How We Use Your Information
• To respond to inquiries, deliver reports, schedule meetings, and provide software demonstrations or licenses
• To improve our website, products, and services
• For occasional marketing communications (you may opt out at any time)

Sharing of Information
We do not sell personal or business data. We may share information with trusted service providers (e.g., email hosting, analytics) or as required by law.

Data Security
We use reasonable safeguards, but no system is 100% secure.

Your Rights
You may request access to, correction of, or deletion of your information by emailing sales@epgsolutions.services. We will respond promptly.

Children’s Privacy
Our Site is not intended for anyone under 18 years of age.

8. Governing Law
These Terms are governed by the laws of the State of Kansas without regard to conflict-of-laws rules. Any disputes shall be resolved exclusively in the state or federal courts located in Wyandotte County, Kansas.

9. Changes to These Terms
We may update these Terms at any time. The “Last Updated” date will be revised. Your continued use of the Site after changes constitutes acceptance of the new terms.

Contact Us
Questions? Email sales@epgsolutions.services or call (816) 659-4515.

Disclaimer
Last Updated: April 2, 2025

All information, benchmark reports, software descriptions, and other content on https://epgsolutions.services is provided for general informational purposes only.

EPG Solutions, LLC makes no representations or warranties regarding the accuracy, completeness, timeliness, or suitability of any content for your particular utility’s operations, financial decisions, regulatory compliance, or risk management needs.

Electric utilities operate in a complex, highly regulated environment. Nothing on this Site should be relied upon as a substitute for professional engineering, legal, regulatory, financial, or consulting advice. You are solely responsible for verifying all information and for complying with all applicable laws, standards (including NERC CIP, PRC, FAC, MOD, etc.), and regulatory requirements.

To the fullest extent permitted by law, EPG Solutions, LLC, its owners, employees, and affiliates disclaim all liability for any damages (direct, indirect, incidental, consequential, or otherwise) arising from use of or reliance on any information or materials on this Site.

By using this Site you acknowledge and agree to these terms.