FAQ
Frequently Asked Questions
About EPG Solutions
What is EPG Solutions?
EPG Solutions is a specialized consulting and technology firm serving the electric utility industry. We deliver NERC compliance tools, GridCert RC certification prep, GADS reporting automation, and benchmark intelligence reports designed exclusively for transmission and generation professionals.
Who do you serve?
We serve electric utilities, independent power producers, reliability coordinators, transmission operators, and generation operators who must meet NERC reliability standards and maintain operational excellence.
Products & Services
What products does EPG Solutions offer?
Our product portfolio includes: GridCert RC Exam Prep (study guides, test labs, and success bundles for NERC Reliability Coordinator certification), GADSuite Pro (automated GADS reporting and outage data management), CCAP - NERC CIP Compliance Automation Platform (cybersecurity compliance workflow tool), Quarterly and Custom Benchmark Intelligence Reports, and Executive Intelligence Partnership programs for ongoing strategic advisory.
Are your products physical or digital?
All EPG Solutions products are digital - software platforms, downloadable guides, and online reports. There are no physical shipments.
How do I access my purchase?
Digital downloads are delivered via email. Software platform access (CCAP, GADSuite Pro) is provisioned manually by our team after invoice payment is confirmed — typically within 1 business day. Contact sales@epgsolutions.services with any questions.
Pricing & Purchasing
How is pricing determined for GADSuite Pro and CCAP?
GADSuite Pro and CCAP are enterprise-grade platforms priced based on your organization's size, scope, and deployment requirements. Contact our sales team at sales@epgsolutions.services for a custom quote.
Can I get a demo before purchasing?
We do not offer scheduled demos. Contact sales@epgsolutions.services with your questions and we'll respond within one business day.
What payment methods are accepted?
All purchases are invoiced via Square. We do not process payments through the website. Contact sales@epgsolutions.services to initiate a purchase.
NERC RC Certification
What is the GridCert RC certification?
The NERC Reliability Coordinator (RC) certification validates that operators have the knowledge and skills to perform RC functions in compliance with NERC reliability standards. EPG Solutions provides targeted study materials, practice test labs, and exam bundles.
Who should use the GridCert RC Exam Prep materials?
These materials are designed for control room operators, reliability coordinators, transmission operators, and anyone preparing for the NERC RC certification exam.
GADS Reporting
What is GADSuite Pro?
GADSuite Pro is our GADS (Generating Availability Data System) reporting automation platform. It streamlines outage event entry, report generation, and NERC GADS submission - reducing manual effort and minimizing errors.
Does GADSuite Pro integrate with existing plant systems?
Yes. GADSuite Pro is designed to integrate with common EMS, SCADA, and plant data systems. Contact sales@epgsolutions.services for a technical assessment.
NERC CIP Compliance
What is CCAP?
CCAP (NERC CIP Compliance Automation Platform) automates evidence collection, control mapping, and audit readiness for NERC CIP standards. It reduces the manual burden of CIP compliance and helps utilities maintain continuous audit-ready posture.
Which NERC CIP standards does CCAP support?
CCAP supports the full suite of NERC CIP reliability standards including CIP-002 through CIP-014.
Contact & Support
How do I contact EPG Solutions?
For sales inquiries, product questions, or support, email us at sales@epgsolutions.services. We respond to all inquiries within one business day.
Do you offer custom consulting?
Yes. EPG Solutions provides custom consulting for NERC compliance program development, audit preparation, GADS reporting setup, and operational benchmarking. Contact us to discuss your specific needs.