Shipping policy
Shipping and Delivery Policy
Effective Date: January 1, 2026
Last Updated: June 3, 2026
EPG Solutions sells digital products and services only. No physical shipping is required for any product.
DIGITAL DOWNLOADS (Instant Delivery)
The following products are delivered electronically:
• NERC RC Study Guide 2026 Edition
• NERC RC Practice Test Book
• NERC RC Exam Success Bundle
• EPG Solutions 2026 NERC CIP Guide
• GADS Reporting Mastery Guide & Workbook
• EEI Prep Course Complete Study
• Electric Power Markets: Complete Guide & Manual
• Quarterly Utility Intelligence Report (single issues)
Delivery process:
1. Upon purchase, you will receive an order confirmation email
2. Your download link is sent to your email address within 15 minutes of purchase
3. Download links remain active for 30 days
4. If you do not receive your download link, check your spam folder or contact support@epgsolutions.services
SOFTWARE SUBSCRIPTIONS (Account Access)
The following products require account creation:
• GridCert RC Prep Course
• GridCert RC Test Lab
• GridCert RC Department Training Licenses (5-seat and 10-seat)
Account setup:
1. Your account is created using the email address provided at checkout
2. Login credentials are sent to your email within 1 business day
3. For department licenses, reply to your order confirmation with the name and email address for each operator seat
CUSTOM BENCHMARK REPORTS & QUARTERLY INTELLIGENCE
Custom Benchmark Intelligence Reports are delivered as follows:
1. After purchase, complete the 3-minute report intake form linked in your order confirmation
2. Our team reviews your submission and may follow up with clarifying questions
3. Your completed report is delivered as a print-ready PDF by email within 3 to 7 business days for standard requests; rush delivery is available
4. A 45-minute review session is available on request after delivery
Quarterly Utility Intelligence Report subscriptions are delivered by email four times per year.
NO PHYSICAL PRODUCTS
EPG Solutions does not sell physical products requiring shipment. All products and services are delivered digitally.
DELIVERY ISSUES
If you experience any issues receiving your digital products or accessing your software account:
• Check your email spam/junk folder
• Verify the email address provided at checkout
• Contact us at support@epgsolutions.services
• We will respond within 1–2 business days to resolve any delivery issues
INTERNATIONAL CUSTOMERS
All digital products and services are available worldwide. There are no geographic restrictions or international shipping fees.
CONTACT INFORMATION
EPG Solutions LLC
Email: support@epgsolutions.services
Phone: (816) 659-4515
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM Central Time