Frequently Asked Questions
General Questions
Q: What does EPG Solutions do?
A: EPG Solutions builds intelligence products and certification training tools exclusively for electric utilities. Our products include custom benchmark intelligence reports, quarterly utility intelligence briefings, NERC CIP compliance guides, GADS reporting resources, NERC RC certification prep through GridCert RC, and EEI pre-employment assessment study packages. Every product is built for the specific operational and regulatory environment of municipal utilities, public power systems, and electric cooperatives.
Q: Who do you serve?
A: We serve small-to-mid-sized electric utilities across the United States — primarily municipal utilities, public power systems, and electric cooperatives. Our customers include control-room operators, compliance managers, utility directors, CFOs, and board leadership teams. We are not a generalist technology company — we exist specifically for the electric utility industry.
Q: Where is EPG Solutions based?
A: Our mailing address is 10940 Parallel Pkwy, Ste K #141, Kansas City, KS 66109. We serve utilities nationwide and operate primarily by email and phone. Contact us at support@epgsolutions.services or 816-266-4838.
Q: How quickly do you respond to inquiries?
A: We reply to every inquiry within 24 business hours. For urgent product or access issues, call 816-266-4838.
Q: Do you offer a money-back guarantee?
A: Software subscriptions (GridCert RC Prep Course, Test Lab, and Department Licenses) carry a 7-day money-back guarantee, and Intelligence Partnership memberships carry a 90-day money-back guarantee. Digital downloads are non-refundable once delivered — but if your download does not match the product description or you have a technical issue, contact us within 7 days and we will make it right with a corrected or replacement file. We stand behind every product we deliver. Full details are in our Return and Refund Policy.
Benchmark Reports & Intelligence
Q: What is a Custom Benchmark Intelligence Report?
A: It is a rapid-response, executive-ready benchmark report on any utility-specific topic — peer performance, rate benchmarking, SAIDI/SAIFI comparisons, compliance readiness, capital prioritization, large-load interconnection analysis, or any question your leadership team needs answered with defensible data. You complete a structured intake form after purchase. Standard delivery is 3–7 business days from intake submission. Rush delivery is available.
Q: What is included in the Quarterly Utility Intelligence Report?
A: Each quarterly issue is a 6–10 page, 10–15 minute read covering grid reliability events, data-center and large-load interconnection activity, FERC/NERC regulatory updates, infrastructure and capital investment trends, and operational observations from peer utilities. Annual subscription delivers four reports at $1,200/year ($300 per issue when purchased as an annual subscription). Single issues are also available for one-time purchase at $347.
Q: Do you offer a sample report?
A: Yes. Contact sales@epgsolutions.services to request a sample. We respond within 24 hours.
GridCert RC & Operator Certification
Q: What is GridCert RC?
A: GridCert RC is EPG Solutions' NERC Reliability Coordinator certification prep platform. It was built by NERC RC professionals with 25+ years of utility operations experience. The platform includes full study modules covering all six RC exam domains, an AI Instructor, visual diagrams and reference tools, topic quizzes, and a full-length rotating exam simulator with timed exam mode. Individual licenses are $899/year. Department licenses for 5 seats ($2,999) or 10 seats ($4,999) are also available.
Q: Does GridCert RC require IT integration or setup?
A: No. GridCert RC is a cloud-based platform. After purchase, you receive login credentials by email within 24 business hours. No SCADA, EMS, or enterprise software integration is required. It works on any device with a web browser.
Q: What is the GridCert RC Test Lab?
A: The Test Lab is a standalone exam simulator ($199/year) for operators who have already studied and want focused exam-condition practice. If you want the full platform with study modules and AI Instructor, see the GridCert RC Prep Course ($899).
Q: What digital downloads are available for NERC RC prep?
A: The NERC RC Study Guide 2026 Edition ($79), NERC RC Practice Test Book with 400+ questions ($59.99), and the NERC RC Exam Success Bundle — which includes the study guide, practice test book, and GridCert RC Exam Lab — are all available. The bundle is $99 (regular $179).
NERC CIP & GADS
Q: What is the 2026 NERC CIP Guide?
A: It is a 14-standard implementation reference covering CIP-002 through CIP-015. Each standard includes practical implementation steps, evidence requirements, documentation patterns, audit-readiness checklists, and common failure modes. Updated for the 2026 compliance environment including CIP-003-9, CIP-012-2, and CIP-015-1. Available as an instant PDF download for $127.
Q: What does the GADS Reporting Mastery Guide cover?
A: The GADS Reporting Mastery Guide & Workbook (2026 Edition) covers every aspect of NERC GADS DRI v6.0 reporting — from unit registration and event classification to quarterly submission and amendment procedures. Includes a complete worked example, event-type decision flowchart, metric walkthroughs with real numbers, printable worksheets, and a self-assessment quiz. $47, instant PDF download.
Intelligence Partnerships
Q: What is a Utility Intelligence Partnership?
A: It is an annual membership that gives your team ongoing access to custom benchmark intelligence, quarterly reports, and the full EPG digital library. Three tiers are available: Utility Intelligence Partnership ($24,000/yr), Strategic Utility Intelligence Partnership ($48,000/yr), and Executive Intelligence Partnership ($96,000/yr). All tiers support purchase orders and invoice-first procurement, which is standard for municipal utilities and co-ops.
Q: Do your intelligence products support purchase order procurement?
A: Yes. All intelligence partnership tiers and the Custom Benchmark Intelligence Report support purchase order procurement. Contact sales@epgsolutions.services with your PO requirements.
Q: What is the difference between the three partnership tiers?
A: The Utility Intelligence Partnership ($24,000/yr) includes 6 custom benchmark reports per year, the Quarterly Utility Intelligence Report annual subscription, and every EPG Solutions digital download — ideal for smaller municipal utilities and co-ops. The Strategic Partnership ($48,000/yr) upgrades to unlimited custom benchmark reports and adds a 5-seat GridCert RC department training license. The Executive Partnership ($96,000/yr) includes unlimited benchmark reports and a 10-seat GridCert RC department training license — built for larger public power systems and utilities managing complex regulatory environments.
Digital Downloads & Delivery
Q: How do digital downloads work?
A: All digital downloads are delivered instantly after purchase. You will receive a download link via email immediately after your order is confirmed. Downloads are licensed for individual use and may not be redistributed.
Q: How does software access delivery work?
A: For GridCert RC and department training licenses, you will receive a separate email with login credentials and setup instructions within 24 business hours of purchase. For department licenses, reply to your order confirmation with the name and email for each seat.
Q: Is my purchase secure?
A: Yes. All transactions are processed through Shopify's secure checkout, which is PCI-DSS compliant and uses industry-standard SSL encryption. EPG Solutions does not store payment card information.
Still have questions? Contact us at sales@epgsolutions.services or call 816-266-4838. We respond to every inquiry within 24 business hours, Monday through Friday.