Refund policy
Return and Refund Policy
Effective Date: April 27, 2026 (applies to purchases made on or after this date)
EPG Solutions LLC ("EPG Solutions," "we," "us") sells digital products, software subscriptions, intelligence reports, consulting services, and tiered memberships through epgsolutions.services.
SOFTWARE SUBSCRIPTIONS — 7-DAY MONEY-BACK GUARANTEE
Software subscriptions (GridCert RC Prep Course, GridCert RC Test Lab, and GridCert RC Department Training Licenses) are eligible for a full refund if requested within seven (7) calendar days of the original purchase date. To request a refund, email support@epgsolutions.services from the purchasing account with your order number. After the 7-day window, software subscriptions are non-refundable.
TIERED MEMBERSHIPS — 90-DAY MONEY-BACK GUARANTEE
Tiered Utility Intelligence Partnership memberships (Utility Intelligence Partnership, Strategic Utility Intelligence Partnership, and Executive Intelligence Partnership) are eligible for a full refund if requested within ninety (90) calendar days of the original purchase date. To request a refund, email support@epgsolutions.services from the purchasing account with your order number. After the 90-day window, memberships are non-refundable.
ALL OTHER PRODUCTS — FINAL SALE
Due to the nature of our remaining offerings (instantly delivered digital products, proprietary intelligence reports, and professional services), all other sales are final. By completing a purchase, you acknowledge and agree that:
- Digital downloads (study guides, practice tests, prep materials, compliance guides) are non-refundable once accessed or delivered.
- Benchmark and Quarterly Utility Intelligence Reports are non-refundable once delivered.
- Consulting services and one-time Intelligence engagements are non-refundable once invoiced or work has commenced.
TECHNICAL ISSUES
If you experience a technical issue that prevents you from accessing or downloading a product you purchased, contact us at support@epgsolutions.services within 7 days of purchase. We will provide a replacement file or restore access. For non-refundable items, replacement of access is the sole remedy offered.
UNAUTHORIZED OR DUPLICATE CHARGES
If you believe you were charged in error or have a duplicate transaction, contact support@epgsolutions.services with your order details and we will investigate.
CHARGEBACKS
Initiating a chargeback without first contacting us in good faith may result in suspension of access to all EPG Solutions products and services.
CONTACT
Questions about this policy: support@epgsolutions.services