Refund policy

Return and Refund Policy

Effective date: April 27, 2026
Last updated: August 9, 2026

EPG Solutions LLC (“EPG Solutions,” “we,” “us”) provides digital training, digital publications, intelligence products, private AI systems, and professional services through epgsolutions.services.

GridCert and software access — 7-day money-back guarantee

The GridCert RC Prep Course (Individual Operator, 5-Seat Department License, and 10-Seat Department License) and GridCert RC Test Lab are eligible for a full refund when requested within seven (7) calendar days of the original purchase date. To request a refund, email sales@epgsolutions.services from the purchasing account and include the order number. After the 7-day period, these products are non-refundable.

Legacy memberships — existing purchases only

Any legacy Tiered Utility Intelligence Partnership membership purchased while that program was offered remains subject to the 90-day money-back guarantee in effect at the time of purchase. This provision protects existing purchasers and does not represent a current offer.

Other digital products and intelligence licenses

Because digital products and licensed intelligence can be accessed or delivered immediately, the following are final sale once access or delivery begins:

Digital downloads, guides, practice materials, courses, manuals, binders, and templates;
RTO Intelligence Briefing annual utility licenses once archive access or the first briefing has been delivered;
Custom intelligence work once the approved scope has begun; and
Professional services once work has commenced.

Automatic renewal is not enabled for the RTO Intelligence Briefing. A license may be declined before renewal; cancellation does not create a prorated refund for a term already underway.

Scoped engagements and private AI systems

Custom Benchmark Intelligence Reports and Local AI Systems are scoped before work begins. Deposits, milestones, cancellation terms, shipping responsibilities, acceptance criteria, and any available refunds are governed by the signed proposal or statement of work for that engagement.

Technical and delivery issues

If a technical issue prevents access to a purchased digital product, email sales@epgsolutions.services within seven (7) days of purchase. EPG Solutions will restore access or provide a replacement delivery. For a non-refundable item, restored or replacement access is the sole remedy unless a signed agreement states otherwise.