Utility AI Governance & Operations Manual (2026)

AI risk enters the utility when useful experimentation moves faster than data rules, human review, records controls, and vendor governance.

This manual gives leadership, operations, compliance, cyber, legal, and records teams one working structure for approved use, prohibited use, data classification, verification, accountability, procurement, incident response, and department-level adoption.

It is designed for utilities that want practical AI capability without allowing an unverified output or uncontrolled external tool to become part of an operating, compliance, or customer decision.

What you get

• The full 39-page manual (PDF) — with a phased 6-step adoption plan, RACI ownership matrix, governance maturity self-assessment, and a Leadership FAQ.
• 9 fillable templates in editable Word and print-ready PDF: AI Use Policy, Risk Assessment Form, Tool Approval Checklist, Output Review Checklist, Sensitive Data Decision Tree, AI-Assisted Work Review Log, Employee Training Sign-Off, Incident Report Form, and Department Use-Case Register.

Choose your license

• Basic PDF: the manual, single-reader license.
• Utility License: manual + all 9 templates (Word + PDF), org-wide internal use.
• Premium Policy & Template Pack: everything above plus standalone maturity self-assessment and program-review working files, and priority for a custom-program slot.

Who it's for: utility executives, IT/OT and cybersecurity leads, compliance and records staff, operations and engineering managers, and electric utilities of every ownership type that need guardrails in place before leadership approves broad AI use.

The promise: capture the productivity of AI without exposing the organization to operational, compliance, cyber, or records risk.

Need a done-with-you program tailored to your utility? A custom AI Governance Program is available — contact sales@epgsolutions.services.

This is a governance framework, not legal advice or a compliance determination; your compliance, legal, and cybersecurity leaders own the final program. Standard versions cited were current at publication — verify at nerc.com and ecfr.gov before relying on any citation in a filing.