Utility AI Governance & Operations Manual (2026)

Your people are already using AI. The only question is whether it's governed.

AI showed up in the utility workplace faster than the rules for using it. Employees are already pasting text into public AI tools. Leadership is already being asked to approve AI initiatives. In between sits real exposure: an unverified AI output driving an operating decision, an AI-assisted filing with no review trail, CEII or customer data pasted into a tool you don't control, and confusion over what's an official record.

The Utility AI Governance & Operations Manual is a complete, adopt-it-today governance program. The 39-page manual walks leadership and staff through ten areas — AI use policy, approved and prohibited uses, data security and classification, human review, compliance records, vendor review, cyber risk, department workflows, and incident response. It's grounded in real regulatory context: CEII (18 CFR 388.113), BES Cyber System Information handling (CIP-011-3, CIP-004-7), supply-chain and access controls (CIP-013-2, CIP-005-7, CIP-007-6), incident reporting (CIP-008-6), and the NIST AI Risk Management Framework.

What you get

• The full 39-page manual (PDF) — with a phased 6-step adoption plan, RACI ownership matrix, governance maturity self-assessment, and a Leadership FAQ.
• 9 fillable templates in editable Word and print-ready PDF: AI Use Policy, Risk Assessment Form, Tool Approval Checklist, Output Review Checklist, Sensitive Data Decision Tree, AI-Assisted Work Review Log, Employee Training Sign-Off, Incident Report Form, and Department Use-Case Register.

Choose your license

• Basic PDF — $199: the manual, single-reader license.
• Utility License — $499: manual + all 9 templates (Word + PDF), org-wide internal use.
• Premium Policy & Template Pack — $999: everything above plus standalone maturity self-assessment and program-review working files, and priority for a custom-program slot.

Who it's for: utility executives, IT/OT and cybersecurity leads, compliance and records staff, operations and engineering managers, and municipal utilities and co-ops that need guardrails in place before leadership approves broad AI use.

The promise: capture the productivity of AI without exposing the organization to operational, compliance, cyber, or records risk.

Need a done-with-you program tailored to your utility? A custom AI Governance Program (from $5,000) is available — contact sales@epgsolutions.services.

This is a governance framework, not legal advice or a compliance determination; your compliance, legal, and cybersecurity leaders own the final program. Standard versions cited were current at publication — verify at nerc.com and ecfr.gov before relying on any citation in a filing.